Frequently Asked Questions

  • How many 'spin to bid' chances do I get?

    Spins are limited to 3 spins per booking. Should you not complete/confirm your booking, you will not be able to bid for rooms for a 24 hour period.

  • What if I spin again, and then want the previous deal?

    If you do not select the first bid and choose to spin again, you forfeit the previous bid.

  • Can I amend my Bid2Stay booking?

    No - please ensure that you have made your selections correctly, as bookings taking advantage of Bid2Stay discounts may not be modified, only cancelled.

  • Can I pay for my Bid2Stay booking at the hotel?

    Immediate online credit card payment is required in order to secure Bid2Stay bookings.

  • How do I cancel my Bid2Stay Reservation?

    On the top right of the Bid2Stay website home page, click the menu icon. Select the 'Cancel a Booking' option. Enter your email address and reference number and confirm the cancellation.

  • If I cancel my Bid2Stay booking, will I be refunded?

    No - Bid2Stay bookings are non-refundable.

  • Can I pay for my Bid2Stay booking with CLHG Rewards points?

    Immediate online credit card payment is required in order to secure Bid2Stay bookings. CLHG Rewards points cannot be used to pay for Bid2Stay reservations.

  • Do I earn CLHG Rewards points for Bid2Stay bookings?

    The only CLHG rewards points earned for Bid2Stay bookings are those that may be gifted to you, as part of your chosen bid.

  • How do I log-in to my CLHG Rewards profile on the Bid2Stay website in order to earn points as part of my selected bid?

    On the top right of the Bid2Stay website home page, click the menu icon. Select the option. Enter your Username and password and click the 'Log In' button.

  • How do I access my full CLHG Rewards profile on the Bid2Stay website?

    Your full profile can only be viewed when logged in on the www.clhg.com website.

  • Do I earn Clicks ClubCard points for Bid2Stay reservations?

    No Clicks Club Card points are earned when making Bid2Stay bookings.

  • I can only book one room at a time?

    Correct, bidding may only be conducted for one room at a time. Spins are limited to 3 spins per booking. Should you not complete/confirm your booking, you will not be able to bid for rooms for a 24 hour period.

HOW TO PLAY

  • 1
    Choose your stay dates and hotel.
  • 2
    Select from the available room types.
  • 3
    Click 'Spin to bid' to begin...

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